Canceling and Rescheduling Base Experiences
We understand that plans can change, and sometimes life gets in the way. If you’re unable to attend a Base Experience, we’re here to help make the process as smooth as possible. You can cancel a Base Circle or Explore right in-app if it's more than 72 hours before an event. Less than 72 hours before an event, to cancel or reschedule, simply email us at [email protected] or use your in-app messenger to get in touch with our team. Here’s how our cancellation policy works:
Notice given 3+ days before the Experience: You’ll receive a full refund to the original credit card used.
Notice given less than 3 days before the Experience: Unfortunately, we’re unable to offer a credit or refund due to the short notice. However, we will mark you down as a last minute cancellation so that you are not penalized as a no-show.
Why Your RSVP Matters
We carefully plan each curated event around every attendee. Last-minute cancellations or no-shows affect our partner venues, chefs, and fellow members. By honoring your RSVP, you respect everyone’s efforts and help create a memorable experience. Thank you for understanding, and please reach out if you have any questions.