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Why do I need a secret code to log into the app for the first time?

Heather avatar
Written by Heather
Updated over 7 months ago

In lieu of individual passwords, we send a secret code to the email on file that members can use to access the app. This should only happen once.

If you have problems receiving the secret code, please try the following:

  • Confirm that the email you’re using to log in is the same as the email you received the membership invite from.

  • Make sure you are not on WiFi. If you are, disconnect and try again.

If you continue to have issues, please send an email to [email protected].

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